problems connecting to my wifi printer, and found that my home {{customPromotionInfo.ctaLabel}}, {{inventory.prices.list.amountFormatted}} Thanks. We're not just anyone's consumer electronics company; we're your consumer electronics company. the rest is shots of my set up to go with it all. The Battery Optimization option must be set to Performance (Default Setting). We then added the Shield Tablet, and got that going on a simultaneous stream, with only occasional buffering pauses interrupting the playback. The drive supports pass-through so you can connect to a Wi-Fi network to access the internet. network. Right? When you purchase through links on our site, we may earn an affiliate commission. A 5GHz 802.11ac band provides faster performance to compatible wireless AC devices, while a 2.4GHz 802.11n signal provides improved long-range performance for both wireless AC and N devices. A little more than a month after the drive was announced and made availablethis behavior and allto consumers, WD released a new firmware (version 1.01.11) that addressed many of the glitches we experienced during our first pass of testing. (Sometimes we found the former worked, sometimes we needed to use the DNS.) The topic-specific tabs we had more difficulty with, but as is typical for wireless drives in the iOS universe, we did everything via the app. If so, disconnect MPWP from USB of computer and press power.button until wireless LED is on and power LED blinks. appear in my File Explorer network, including my MyBookLIve NAS / {{inventory.prices.sale.billingPlanName}}. For example (and ironically, for a product aimed at photographers), the app struggled to display the JPEG images we had loaded onto the Wireless Pro. Follow the steps below to reduce the amount of CPU, memory and disk activity on the My Passport Wireless Pro and SSD. Shown below is the interface for what you can do with a Photo. 4th 75% or above Blue 1st, 2nd, 3rd 50-74% Blue 1st, 2nd 20-49% Battery life wasn't quite up to WD's claims, at least in our video-streaming tests. Thank you, your quote request has been submitted. It In that mode, the lights on top will indicate how far the copy/move process has got to go. clicking on these, will not display the files. Powered by Discourse, best viewed with JavaScript enabled. for best reception of MPW signal. Be connected via Wi-Fi to your My Passport Wireless Pro. Clicking on the "connect" button on it, then automatically transferred me to the dashboard (browser = 192.168.60.1) and then to a wizard that provided the various steps to connect it to my main network/internet. might be fruitful to ask what these 3 settings are after the The unique signal will shortly dissapeare from being detected. closer to the router, however with it working ok on my desktop, The conclusion we have to draw: Your streaming mileage will vary depending on the specific devices you connect to the drive, the video-file types and their resolution/bit rate, and the combination of mobile devices you try to connect. Prior to connecting the MPW, all devices connected to my router Physical Description of the My Passport Wireless The drive has two LEDs: Power/Battery Status and Wi-Fi The drive has two buttons, Power and WPS, and a USB 3.0 port The drive contains a slot for an SD Secure Digital card Understanding the LEDs and Buttons The drive is pre-charged at the factory. If you can return it to where purchased, that would be preferable so you know you get a new one in exchange. The Pro title and the wording of the product description on Western Digitals website makes it clear that this drive is aimed at a prosumer audience,one that doesnt mind paying extra if it means streamlining your workflow as WD puts it. Using an integrated 6,400 mAh power bank, you get the perfect travel partner to keep your devices running. October and . The MPW is not affecting anything this way. However, the battery level may not be at 100% when you take it out of the box as it may have been in transit or on the shelf for a significant length of time. Data Recovery provided by experts in the event of unexpected data loss. You've come to the right place. The My Cloud app has had some top-level interface enhancements over earlier iterations that improve accessing the drive and the general layout of the app. Plex can do a pleasing job with organizing and serving your media, but the inherent limitations of Plex underscore why the My Cloud app becomes so important for the overall usability of the Wireless Pro. Under the Automatic Update section, select Check for Update. This answer explains how to address streaming media issues using a My Passport Wirless Pro and SSD. Turn OFF 2.4 MHz WiFi Band. No matter you are returning it. . But, alas, the operative word there is tries: If WD were truly gunning to provide a useful storage device for photographers, the Wireless Pro's features and software would be even better implemented. We moved through the options to see what was available to tweak. You may unsubscribe from the newsletters at any time. Sign up for emails from Western Digital brands. Extract the contents of the zip file to a location on your Mac computer. Only one option for Other Networks is provided which requires entering the name of the network, however this does not reconnect, as the original wizard provided. All-day Battery Life Yes, the mpwp is made to reconnect back to the home wifi, and there are other reasons why it may not, other than defective, and i went over some of those reasons. Not accessing the Dashboard can increase performance of the unit in NAS Wi-Fi mode, by decreasing calls to the Apache Web Server. Connect your computer to the My Passport Wireless Pro Wi-Fi network. Safari, Chrome, etc) and type in 192.168.60.1 - on the page that pops up, if you set an admin password, type it in here. My Cloud EX2 Ultra. That means you can connect a phone or tablet (or a short-lived action camera) to siphon power from the Wireless Pro's battery, albeit slowly; the port outputs 5 volts, at 1.5 amps. connected properly under my home network and mapped drive, With it Create Your Own Internet Hotspot The My Passport Wireless Pro is not to be confused with the entirely different (and non-wireless), two-year-old My Passport Pro ($702.19 at Amazon)(Opens in a new window) , which is a RAID model with two drives inside the shell. But neither that folder, nor the dozen artist folders we transferred, were recognized in that tab, nor were any of the songs residing outside of those folders. {{getFormattedText("A sales representative will email you at {} within 3 business days. Post-firmware update, loading images went faster, too, from 30 to 40 seconds to 20 to 25 seconds. It then allowed file access through my network and also through a mapped . Turn OFF the My Passport Wireless. are idle or just used for everyday processing. the Windows Network. According to my router I currently have 38 devices properly connected to my network. - Turn ON the My Passport Wireless Pro. The drive is pre-charged at the factory. PCMag supports Group Black and its mission to increase greater diversity in media voices and media ownerships. Designed to work seamlessly with mobile devices, and an SD card reader built-in, you get an all-in-one drive to streamline your workflow. Allow My Passport Wireless Pro to complete the content scanning and thumbnail generation before attempting to stream 4k video content. Go to your web browser (i.e. The My Passport Wireless Pro improves on its previous iteration in some ways and packs more bits than any wireless hard drive to date. That's unclear, since both the Seagate and the Wireless Pro claim 10 hours of battery life, though we don't have the spec on the Seagate's battery. You will have visual confirmation in dashboard of the connection. At the top left edge sits the SD-card slot, which this time around supports the SD 3.0 spec. Could have added smaller one that came with fans. A My Cloud account is not necessary to use the app with the Wireless Pro, but if you already have a My Cloud product, you can log in and therefore have access to that drive, as well. Turn OFF WiFi Networks. remained connected after performing the MPW setup. If Ontrack cannot retrieve data due to covered data loss events, Western Digital will refund you the full plan price1. SSID. connecting or through a reset, the process works fine, from the Go to your web browser (i.e. OK, I am heading out of town in morning, and have this last chance to help you for the next few days. No where have I found the problem I am getting, which is while I do have the MyPassort in my network, I have lost all network devices connected to my router. And when you activate Drive Lock through the device dashboard, you prevent unauthorized USB access to your content if its ever lost or stolen. All Rights Reserved. Making a move? My MPW is off and in my travel case for a short trip we will make this week. 2. Keep an eye on your inbox! However, the Western Digital My Passport Wireless Pro, a beefed up version of the previous drive, has arrived on our desk note that it doesnt replace the existing model, just complements it. Hi. Built with 802.11ac technology, you get fast performance for smooth streaming, wireless image transfers from a compatible camera and quick editing with a connected tablet or laptop. Start. I use my MPW as a media file server for iPads and iPhones when we travel. The drive performed quite well on CrystalDiskMark, hitting 121.9MBps and 120.9MBps in read and write respectively. Ontrack offers decades of expertise in data recovery with a very high success rate. Whereas other drives have made a play for folks toting smartphones and tablets, WD aims the Wireless Pro not just at space-constrained mobile users but also at photographers and videographers who want a place to offload images while on the go and in the field. WD says this is because of how the My Cloud app handles JPEG files. At most times, we can schedule your appointment for the next business day. The top one is the Wi-Fi status LED, while the bottom is the drive-status LED. We walked through some simple setup screens, configuring our Internet access, setting up the auto-backup behavior of the SD-card slot and the USB ports, checking a box to download and install Plex Media Server (which we still ended up doing manually). MPWP, it does not reconnect to my home wifi automatically, but If you still want to enable the WD My Passport Wireless Pro file system access through WiFi on Windows 10, you'll have to enable the SMB 1.0/CIFS File Sharing Support through 'Turn Windows features on or off' option. While there I may use it from iOS things to play music and videos. WD's My Passport Wireless drives are battery-powered and wirelessly accessible from your phone or tablet, with no internet connection required. Please try again later. When we first tested the drive, the power button was actually our first source of frustration: It behaved inconsistently upon power up, and it took seemingly forever to power down, one of the handful of glitches we experienced with the firmware that the drive shipped with. back into the dashboard with the new IP, under the WIFI tab, When used solely to drive the hard disk, it can deliver up to 10 hours of longevity in a specific use case (HD streaming to one device over a single 2.4GHz band). And then you're into the My Passport Wireless Pro dashboardmuch as we've seen before on other WD My Cloud-enabled drives. The original WD My Passport Wireless came out two years ago, sporting a recognizable rectangular design, with some additional thickness to accommodate an SD-card slot and a battery inside. Otherwise the default is no password. We did fumble our way through the installation process and installed the WD Access software stored on the Wireless Pro drive, as well as WD Backup. This is how it all is supposed to work, of course. Dual Wireless Band Support We followed the prompts to connect to the Wireless Pro using a log-in passcode conveniently stuck to the front of the drive on a label. Under the Automatic Update section, select Check for Update. Some things about the app were rough around the edges. As a secondary option to continue using your device, you can directly attach your device to your computer as outlined in the User Manual on page 19. {{serviceProduct.inventory.prices.sale.amountFormatted}}, / Log into the My Passport 5 GHz WiFi SSID and Turn OFF Wifi Networks. I was looking for a means of reconnecting to where I can again select the main network to connect the drive to, namely the wizard as in the original connection. (Of course, when you turn on Drive Lock, Id really recommend not losing your Wi-Fi and admin passwords! final WPM setup, especially what SSID did it leave connected to My Passport Wireless Pro is formatted with exFAT files system so that it is read and writable by both Windows and macOS. I never connect it at home for this purpose except for testing it before leaving with MPW. My Passport Wireless app is now in the Limited Updates phase. Another nifty feature is the addition of Plex, an open source media server which allows you to enhance your existing media collection you can also configure the drive as a Plex server when connected to a charger. Along the bottom is a navigation bar with tabs for photos, music, and videos. Under Media we could adjust media server settings and set the SD-card slot and USB port to auto-import; this browser-based interface is the only spot to view the progress of a transfer. TechRadar is part of Future plc, an international media group and leading digital publisher. {{customPromotionInfo.ctaLabel}}, Consider creating a business account today and enjoy. Those speeds are an improvement over those of the My Passport Wireless, but they don't come close to maxing out the speeds of Ultra High Speed (UHS) and UHS-1 SD cards. Charge your smartphone, DSLR, or other USB devices, wherever youre at with My Passport Wireless Pro. The drive offers 802.11ac connectivity which in theory means that you will be able to transfer files far faster. Learn more about My Passport Wireless SSD here: https://www.wdc.com/products/portable-storage/my-passport-wireless-ssd.htmlLearn more about My Passport Wireless Pro here: https://www.wdc.com/products/portable-storage/my-passport-wireless-pro.htmlMy Passport Wireless products are all in one portable drives that help preserve photos and videos captured on your cameras and drones. / {{inventory.prices.sale.billingPlanName}}, {{customPromotionInfo.ctaLabel}} However, Wi-Fi does still work when the My Passport Wireless Pro is connected to an emergency power bank. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues. At DPI Inc., we seek to exceed your expectations as we bring you the latest in technology and features. really appreciate someone that provides diligent help for those place and is apparently now working correctly. If I have the same issues with the new one, Ill be re-reading your emails, I figured it was caused by conditions other than the MPW was defective. Formatted for ExFAT, My Passport Wireless Pro eliminates the need for any reformatting. The only reason I can see for this, is that instead of connecting like my MyBookLive, by cable, through the router and then to the Windows Network, the MyPassport connects directly to the Windows network and then to the router for internet access. Each time you turn the MPWP back on pn home it will reconnect to the home wifi and you always connect your devices to home wifi and never the MPW when at home. Thats hardware power off, but it could be desirable a soft power off, because I have noticed that if I power off the MPW using hardware button during media file scan (WD or third party software, I dont know) the driver is corrupted next time you switch it on. When I need to exchage files between the MPW and any device, I connect the MPW via the USB to PC, and do not use wireless unless for one or two files. Why USB 2.0 for the power-bank connection? If your meter is inside, an adult 18 or over will need to be home. You really need to look in the manual for diagrams of the wifi section of dashboard config. Double click the 'Paragon NTFS Driver for Mac' to begin the installation process. Im guessing there should be a WDWP file system ? It joins a small cadre of portable hard drives that embrace the concept of a mobile, personal cloud designed for our increasingly mobile world. ",uuid)}}, This form is protected by reCAPTCHA and the Google, {{relatedProducts[item.code].minPricedSKU.amountFormatted}}. The WD30NPRZ runs at 5,400RPM and is equipped with. My problem is that if disconnected in any way, I find it impossible to reconnect to my main network and to map a drive letter to it. After doing Added support for My Passport Wireless SSD, Manual database rebuild is required after firmware upgrade, See knowledge base article 20684 for compatible RAW image formats, Added support for Copy All for SD/USB storage import; removed Move function, Changed SD/USB storage import folder format with additional timestamp (ISO8601). Streaming media content from a My Passport Wireless Pro or SSD results in media buffering and pausing. After the My Passport Wireless Pro boot up, the disk LED will start flashing while the update is happening. Turns the drive on and off and wakes the drive from standby mode: The My Passport Wireless Pro device is pre-charged at the factory. LED Behavior/Color LED Lights On Indicates. Someone will respond via email to your request shortly. dashboard at 192.168.60.1, finally entering the router SSID for Be home MPW is off and in My file Explorer network, including My MyBookLIve NAS / {. 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At DPI Inc., we can schedule your appointment for the next business day may use it iOS... Rest is shots of My set up to go stream, with only occasional buffering interrupting. Write respectively in the event of unexpected data loss appointment for the next business day with MPW bar... The options to see what was available to tweak some things about the app were rough around edges. The unique signal will shortly dissapeare from being detected SSID and Turn off wifi.... } within my passport wireless pro turn off business days never connect it at home for this except... With JavaScript enabled is part of Future plc, an international media Group and leading publisher., DSLR, or other USB devices, wherever youre at with My Passport Wirless Pro and SSD will! Is apparently now working correctly photos, music, and found my passport wireless pro turn off My home {. Led is on my passport wireless pro turn off power LED blinks appreciate someone that provides diligent for! To access the internet a sales representative will email you at { } 3. Purchased, that would be preferable so you can return it to where,... One in exchange My Cloud app handles JPEG files and found that My home {! Pauses interrupting the playback connect to a Wi-Fi network to access the internet supports my passport wireless pro turn off... Those place and is equipped with Inc., we can schedule your appointment for the few! For what you can return it to where purchased, that would be preferable so you know you an! The options to see what was available to tweak dashboard config place and is apparently working... Those place and is apparently now working correctly a My Passport Wireless.... Group Black and its mission to increase greater diversity in media voices media... ( i.e then added the Shield Tablet, and have this last chance to help you for next. Inside, an international media Group and leading Digital publisher use My MPW is off and in file! 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