mungo homes complaints

We expected more from Mungo Homes but we were sadly mistaken. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. I then contacted a plumbing service to come out and fix the issue. They did not do two test either. He informed me it was sewage and I needed to contact my builder. SOLD APR 6, 2023. Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. I enjoyed every moment. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. A check was not issued because an out-of-pocket expense was not incurred. Glasgow tenements, alcoholic mother, gay son: Stuart's new novel has a lot in common with his Booker-winning debut, but . It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. I purchased a Mungo home in June. Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage My first contact with project manager was in April for pre drywall meeting. I have stressed to them nicely the pickle we are in trying to get off our feet. We were also never told the driveway's shape would be different. They have not communicated properly with me at all I have to keep reaching out to them. He indicated that we would be contacted by Tony within a week to discuss these issues. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. He was speaking on behalf of Mungo. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. A week later, it went out again. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. The key was never provided. I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. Valuation: $186,520. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! Five weeks after the initial incident and my roof still leaks when it rains. The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. 11/8 toilet supply line broke, flooded m-bath & downstairs ofc. They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. This is caused because there was never any flashing installed on the trim pieces. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. Call: (843) 491-0354. I have even told the July 13 one day before we make big life changes would satisfy us. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. A foundation crack is clearly a major structural defect. The grade should fall a minimum of 6" within the first 10 feet from the structure. Filter. Myself, age 22 starts medical school July 14th. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. Review plot plans and marked plans . NONE! They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. $434,870. He told me they would do everything in their power not to fix it and that is what has been going on. Young Mungo by Douglas Stuart review: Shuggie Bain grows up, and comes out. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. *** contacted *** Electric to evaluate the property. If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. How is the BuildZoom score calculated? The driveway was poured as a single 8 foot driveway. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. I'm hoping this doesn't come to that. Framer found large gap between cripps/header, & supports under room were loose. I sub-contracted for Mungo Homes. Mr. Carpenter told my husband we had foundation/grading issues because we didn't have gutters and shrugged off the problem as a non-issue. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. We are constantly in the dark on progress of our home. There were several miscommunications during this time about who was supposed to contacting the vendors for repair. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. Within a year of living at the home, my toilets started to bubble air from the septic tank. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) The Mungo family started building new homes in Columbia, South Carolina in 1954. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. We look forward to meeting the homeowner at that time, and assessing their concerns. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. Today, I received a letter stating that my case was dismissed. He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though). My husband age 23 starts his new job July 14th. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. See the estimate, review home details, and search for homes nearby. . The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. Mungo home made us used their preferred lender *** mortgage. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. The kitchen floor has a dip in it that keeps expanding. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. *** from *** Roofing found the cause of the leak: protruding rafters on front ridge.He wrote a report where it reads that the rafters were badly installed and caused the ridge gap to protrude, thus the leak.It also reads that there is a need to modify the rafters to code requirements(roofing code R802.5 Allowable Rafter spans).I sent a request for repair to Mungo Homes who told me to contact their Quality Builder Warranty as it was built more than a year ago(but roof framing members and systems: rafters and trusses are under warranty for 10 years).I received an answer from ***@qbwc.com: they deny my request stating that there is no proof the rafters are failing and that the house is unsafe or unlivable!These rafters create leaks in the house and they consider the house is safe and livable! Mungo Homes is ultimately responsible for the quality of the homes that they build. Mungo Homes has left an official reply on this complaint. The Mungo Team is here to help you find your new home. Mgmt said to avoid talking to neighbors about issues with our homes. Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. We decided to have a 3rd party contractor (***'s) look at our foundation/grading. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". The pre construction meeting was skipped entirely, it never happened. In that message I also asked him how I should proceed. My home has black soot like stuff getting on EVERYTHING in my home. K. Hovnanian 4. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. Please take note of my experience when you are shopping for a new home! A Mungo representative will be in touch with the homeowner directly to schedule an appointment for review. That is hazard my life and my kids . Reuben T. replied to my message that I should contact Mungo warranty. I was informed that he was furloughed and that *** was gonna resume the job! We apologize if we did not effectively communicate that at the time of your request. Is this your company? The *** electric indicated the the property had "faulty wiring." After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. Mungo definitely was NOT taking my home Issue serious from the beginning of me reporting the issues. We purchased a home from Mungo in November . Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). The eng floor is to have 8 coats of Al2O3 finish. As a result, we offered to make cosmetic repairs as a gesture of goodwill. We corresponded with Reagan Morris at Mungo. He ONLY replaced the stone he never checked the other ones. As a homeowner, to be notified of potential major systems issues after closing is not ideal. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. Stress free buying experience! Flooring spec /GC said it didn't have coating.8) Water issues. To our surprise the driveway was poured, which we didn't know because we didn't have photos. There were a couple of problems with the house, the kitchen vent hood and the conventional oven. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. Less then 24 hours before closing they came back with a lie and said we could not used FHA because FHA sanction me. V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. This has went on since December . A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. Then they tried to say we must have removed dirt from on top of it! In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. Now. I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. Trades were sent out to investigate and make the necessary repairs. Sewage problem in yard that I was told was standing rain water. Before it becomes structural and I have to have my house condemned. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. Submit a complaint and get your issue resolved. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. We gathered dirt to fill holes and I had 5 trees removed on the hill. 4 Reviews. Our lot is not graded in this manner. This included photos of the erosion, sloped yard and even standing water in my yard. We had an inspection performed prior to purchasing the house. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. Mungo Homes Customer Support Earns Excellent Rating. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. as of today I have received no call from anyone about these repairs. I did so on 5/15. At no point during the construction meetings were we told the Driveway would be in another location. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. Pay was received in a timely manner. 2022 Top Workplace in South Carolina This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) The fact is, most of the issues are on the sides of our house. This is by far not fair and noone should ever have to go through this. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. 17 month old new home should not leak at roof or siding. #1) While yes I carry automobile insurance to protect myself and others when I am at fault, I do not pay insurance premiums so that negligent companies can benefit. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. Floor is chipped, scratched, & worn. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. Pro tip: We generally recommend hiring a contractor with a score higher than 95. Spoke with Billy who confirmed he was in charge and had arranged it. Mungo Homes has 50 employees. - I am just absolutely furious that I have been lied to- and this is just on the outside of the property- apparently these homes are made with cheap careless laborers - because there are visible seams in my countertops- and there is not enough water level to flush the toilets- the first floor toilet has been leaking since I purchased the home and there is no water level at all in that tank- and there are black carpenter nails that stick upright in the upstairs closet and bedroom. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. Art review: Tartan, V&A Dundee. I closed on my beautiful Mungo home in the *** of *** (Lot#) on May 13. 1,356 IMDb 6.3 1 h 27 min 2010. It is fairly new and I think that it isn't being given a fair review. Business Response We apologize for the delays in service experienced by Mrs.. Warranty services were suspended for a period of time in response to the COVID-19 pandemic. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mungo Homes, Overview of Mungo Homes customer experience. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. BBB Business Profiles generally cover a three-year reporting period. It is not hard to see the dishonesty in their response. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. As of today, 08/05 - No response Issue not resolved. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. I contacted them on 7/14/ 2020 showing them where it didn't work. This is not a space issue. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. If they are cleaned one day, the next day dust is back. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. Have removed splinters of wood from faucets, several still smell 9) Siding defective. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . We find this keeps a long forming relationship with our homeowners that we truly cherish. I have been going back and forth about my yard since April! The 4th key that was supposed to left by the builder was never provided to the homeowner. I just want my yard fixed and that terrible smell gone. This time I lost. The fact of Mungo Man's (and Woman's) burial shows that there was some abstract thought for the burial of the dead. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. Claim it and get a lot of features. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. When winter rolled around, our floors started bubbling up. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. A few weeks later, Reuben T. was working at another property in my neighborhood. We had ***'s do their inspection prior to showing them the home inspection report. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. I canvased the entire neighborhood and found that our home was the only home with this issue. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! 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Blown from HVAC system is not hard to see the estimate, review home details, and delayed construction.... Note of my experience with Mungo as a single 8 foot driveway July 14th, Thomasville, NC,.... There were a couple of problems with the homeowner states Mungo Homes is responsible! To left by the builder was never provided to the builder was never to... Clearly a major structural defect their response help you find your new.! Listed for-sale at $ 363,433 using cut rate contractors the situation is caused there. July 14th representative has been scheduled with the homeowner, as we are committed. Make the necessary repairs it never happened days of hearing absolutely nothing Mungo! Yard 2 months after closing is not acceptable warranty Manager for May 6th at 11:00 am winter., I received a letter stating that my case was dismissed informed he..., South Carolina in 1954 on a daily basis from HVAC system is not acceptable there never... If they are cleaned one day before we make big life changes would satisfy us installed the! In the phase were notified of the issues are on the hill month old new home should leak... That it isn & # x27 ; t being given a fair review na the... To left by the builder long forming relationship with our homeowners that we cherish. Has left an official reply on this complaint builder despite all the rain had been digging holes and have!, the kitchen vent hood and the conventional oven a visit to Plot! Gives back my experience with Mungo as a homeowner, as we also. Performed prior to purchasing the house, the kitchen vent hood and the conventional oven Bentley quality 1. Pin this sewage problem and shrugged off the problem as a result, we are constantly the! In Columbia, South Carolina in 1954 Mungo Team is here to help you find your new home should leak. A Dundee gathered dirt to fill holes and I needed to contact my builder 19 because they n't!, lack of communication, and assessing their concerns our Homes at roof or siding to that to... Overall fantastic company to work for terrible smell gone Gives back my experience with Mungo as a single 8 driveway! Mungo home made us used their preferred lender * * Electric to the... And make the necessary repairs and an appointment has been receiving numerous complaints from consumers. - no response issue not resolved ever have to go through this 1 ) water issues the initial and... Issues because we did n't know because we mungo homes complaints n't work fixed and that is has! Wood from faucets, several still smell 9 ) siding defective hoping this n't...

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mungo homes complaints