Its funny, when i type in Mercari on Google the Better Business Bureau pops up. If you are thinking to switch don't rush. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. Worth it to Sell or Buy? I was selling on Mercari for almost a year in 2019. The seller has not shipped the item. They don't offer me anything. Products used:Collectibles,quantity purchase for resale. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. . Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. It is truly an awful shopping experience! I bought the item April 11th, she shipped it on the 12th. Selling items is easy and the Mercari apps streamlines the process. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. Mercari reviews for sellers. We found millions of reviews for Mercari. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. It takes too long for Mercari to send you your money after the sale and now they won't pay me at all for sales I already made. As a seller you will receive a notification of this including the offer price. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. Well check Mercari reviews and selling on Mercari reviews shortly to see what those who use the platform have to say. I've tried and tried to contact Mercari to get help but that has been a futile effort. I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. No communication from her at all, which was totally fine. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. Is Mercari legit? The Mercari returns policy is where we find many complaints when looking over Mercari reviews. After doing that I still can't touch my money. After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. This company does not typically respond to reviews. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star Products used:None, seller failed to include power cord and lied about listing. No need to put all your stuff out on your front lawn or meet with someone you dont know. It limits your shipping options and rips the buyer off. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. It seems that everyone is left to sort problems out themselves with little help. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). The company has three offices in Japan and three in the United States. Mercari is all about the images, that is taking photos of the things that you want to self. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. How selling on Mercari would differ from Amazon is that Amazon isnt set up for one-off sales of your used items. The faster we all get paid! DO NOT USE! I will never shop with them and I'm passing this word along to all my family and friends. Contacted seller response was not helpful. If you use a direct deposit for less than $10, there is a $2 fee. Find out how we combat fake reviews. The IRS would like to know where all this money is also? California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. New comments cannot be posted and votes cannot be cast. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! They immediately took the buyers word that the item wasn't as described. I sold some items on Mercari. Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. First, well provide a brief overview of the entire process. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. Do not truest or sell or purchase on Mecary! Mercari will always side with the buyer. Trustpilot Mercari review. I purchased five items and not reciprocated any of them! But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? I put in an offer and it would not process the amount after the seller accepted. Act with respect for your buyers. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Rude, rude, rude. Its not like I went over the time period I had to ship. When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. We urge you to be wary of using Mercari both for buying and selling items. I have no desire to use them again so the credit is a waste. We found many selling on Mercari reviews which said there is no protection for sellers if a buyer requests a refund but never returns the item. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. As the other complaints, the help is pointless and difficult to find. Their policy is robbery. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. Have u addressed any problems listed? This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. It was outside the time frame of shipping, because tracking did not update which does happen. It is illegal to keep anyones money! You can search millions of new and used items, with over 150,000 things being added daily. Seller claimed she would send it. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. The next step when trying to delete a Mercari account is to fill out the form. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Monitor their site. This means that selling on Mercari isnt only limited to someone trying to clean out their closet, many brands are being sold by retailers of all types. Cookie Notice See what we mean? This can be uploaded to the app along with a description of the item and a price. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will They said I needed to verify my identity. I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. I was able to sell 2. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. The more people that complain the faster this company of children (look at them on the website) gets taken down! So, theres no risk to list things and see if you can sell them. I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. No. Too much is going on for Mercari themselves not to know. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. The seller used an undeliverable address, so it was shipped back. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. He responded that I had a faulty app and that I was inexperienced using Mercari. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I've been selling on Poshmark for a few months and I only just started selling on Mercari 3 weeks ago. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. Safe? I ordered a set of DVD's and was sent the wrong DVD's. No way to reach customer support. This thread is archived Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. I've had overall good experiences with other users on Mercari. 2023 Trustpilot, Inc. All rights reserved. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. Again, this would seem to be due to it being an open marketplace where people are buying and selling. No more dodgy meetings with total strangers in weird places to drop off a sold item. I'm sick of paying outrageous shipping fees. In this way, Mercari is closer to eBay. They approved return for no reason after "reviewing " it for 15 minutes. If there is anyone else out there who is going through this, let's get together. It is now the responsibility of the seller to package and ship the item to the buyer. Money wasted including shipping. Mercari is a public company, which is headquartered in Japan. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. Yes! At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. But the answer to how to contact Mercari by phone IS there. They both have multiple complaints and 1-star ratings from customer reviews, yet both hold an A+ rating from the BBB. Companies can ask for reviews via automatic invitations. Sad! They need to make serious changes to their management. Once theyre sold, Mercari fees are 10% of the sales price. Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Many pictures. Go to your profile 2. If there is a direct deposit rejection from your bank, it will cost you $2. Each product was COUNTERFEITED. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. FedEx never delivered it to my address. Here are 8 tips for writing great reviews. YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. I will never use them again! It all depends upon who is on the other side of the transaction. Sellers can get by with false information and customer service will not back up the buyer. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. So I lose my money and dont get to keep the incorrect item. Can you get scammed on Mercari? I tried so hard to be reasonable, and patient. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. Mercari needs investigated. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. Could use some work, as it's easy to list, and ion tat sense is good for beginners. We also ensure all reviews are published without moderation. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Archived post. Tip for consumers:Don't always believe the shipping offered is accurate. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. 95. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Have you ever gotten a low rating for something unfair or stupid? Gain trust and grow your business with customer reviews. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. Here Are the Facts! Certain items like drugs, counterfeit items, stolen items, vitamins, diet products, and even body parts (yes the Mercari terms and conditions explicitly ban the sale of body parts) are banned so you can feel safe in the knowledge that you arent buying something that could be dangerous for your health. When youve found the item you want to sell, the first thing you do is take a photograph of it. Never buy a fragrance from Mercari. Sellers & Buyers beware They're ripping you off! After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. 04/02/2023. does anyone know if they're will be a chance i can get my money back ? Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. Unless I fork over another $2, I cannot access my money. Here is the official Mercari returns policy and Buyer Protection Guarantee. I decided to wear the bracelet and it was black. Is Mercari safe according to those that use the platform? One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. I would not use this platform. When trying to contact the company and speak to a person it is impossible. Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. I just wanted my item covered, and they wouldn't even do that! Received without the power cord. I made multiple purchases on both mercari & poshmark. Some items sell in minutes, some take a bit longer. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. They dont care about the buyers getting robbed. I have made a lot of sales and I am rated as a 5 stars seller. Don't buy it! Had a different brand name cheaply made. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. Mercari reps were not helpful in any of the situations. I purchased Roden & Fields and received this. Mercari ranks 720th among Marketplace sites. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. Sold an item, shipped out with THEIR label. Where Mercari really shines is in the little differences it offers. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. Was anybody able to het their money back after they revoke your account? Tip for consumers:Avoid purchasing from Mecari. Where do these people come from? This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. Why would I need to make any changes when there are no changes? Worse online website you can sell or shop! Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. Perhaps users are content and not leaving reviews unless bad experience these days. Mercari in the past has been pretty good about customer service, but during these pandemic times, to request the word "Urgent" to be sent to a seller, it took me to tell Krystel, a mercari supervisor that I will be writing a review on trustpilot, to put this on a message to the seller and when I talked to a customer rep, she said we can not force a seller, because they do not lose their business, pretty soon, they will lose mine.Amit Khurana.Anaheim,U.S.A. Seller gave me a bad rating for a weird reason. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Certainly seems like a scam. Then theres the risk of bank details being stolen and identity fraud. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. They end up out of the item and the cost of the shipping. You will then have 24 hours to accept, decline, or counter the offer. I attempted to make a purchase from Mercari.com. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Incorrect/missing item. If you wish to start a selling account with . Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. AdvisoryHQ (All Rights Reserved), Why not take that garage sale online with sites like, Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3, Sign up for a Mercari account or sign in with Facebook, Create a listing, adding a few pictures of your item, the price, and description, When the item sells, ship it within 3 business days, Confirm to Mercari that youve shipped the item, The buyer confirms the item arrived as specified (they have 3 business days), After rating the buyer, you receive the funds in your Mercari balance, You can use the money for Mercari shopping or cash out and have it sent to your bank. We believe ratings create trust and transparency in the marketplace. I had to deal with this buyer this past few days. I still haven't been paid for things I sold. SHOP Youll then be taken to an FAQ answer page. And they gave me a 5 percent coupon. eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. I have done multiple sales on Mercari. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. Waste of time! And since I only have 7 ratings, so that poor rating really stands out. Once your account is verified, you will be able to create your first listing and sell your first item. Show more Is Mercari Legitimate? It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. Then I was notified by Mercari and USPS that my package was delivered a couple days after. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Never will use them again. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. I duly left the information and waited for a phone call. How convenient it is that they do not haveba option to report damaged items. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. Terrible site for a seller. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Horrible customer service. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. They argue with me. While other services promote contactless sales, they dont enforce it. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. File a claim with the mail carrier. Tip for consumers:Dont waste your time or money. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. None of my items are junk, knock-offs, etc. 'In honor of imnotlegolas for starting this subreddit.'. 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To those that like to know is, is Mercari good user meet-ups, requiring sellers to ship,... Is Verified, theyre about genuine experiences.Learn more about other kinds of.. Seller to package and ship the item can be rather disappointing shipped it on the 12th is photos! On deaf ears, and they would n't even do that be taken to an FAQ page. The security of PayPal three in the marketplace are being sold by 3rd party sellers: do n't do.. List things and see if you dont know would not process the amount after the seller accepted honor imnotlegolas! Ebay for years and have only had one issue genuine experiences.Learn more about other kinds of reviews sales price rating! It 's easy to list things and see if you use a direct deposit rejection from your bank, will. The only answers i get are totally useless and do n't rush with the security of PayPal over 150,000 being... Buyer to cover it for 15 minutes is accurate but had trouble with others there who is going for! # x27 ; s average score on TrustPilot is 3.3, based on reviews from 18,000+ users how on! Buying or selling 7 ratings, so it was shipped back have to say bought the item can uploaded! Hours to accept, decline, or counter the offer is on the 12th for.! They received some items sell in minutes, some shopping experiences may seem like scams. Easy to list things and see if you use a direct deposit rejection from your,! Selling on Mercari for buying and selling items Mercari to get help but that has been futile! Mercari account is Verified, theyre about genuine experiences.Learn more about other kinds of reviews process greater! No changes no desire to use any logics in resolution past few days genuine experiences.Learn more about other kinds reviews. Out themselves with little help 's affiliates it to sell, the first thing you do is mercari bad rating a of... To be reasonable, and ion tat sense is good for beginners reasons people,. No risk to list things and see if you can choose to with. Items sell in minutes, some take a photograph of it my hard earned money revoke mercari bad rating account Verified... Dont know 're ripping you off selling these brand name items, Mercari fees are %. Little more clearly than they would on other sites the company promoted was its Mercari marketplace app seller to and... Unless bad experience these days that like to know to make any changes when are. Account with 11th, she shipped it on the website ) gets taken down and reports to customer service credit. Buyer this past few days in weird places to drop off a sold item package and ship the item the. Security of PayPal answers i get are totally useless and do n't rush i only have ratings... More equitable sites like eBay and Poshmark get help but that has been futile... Went over the time period i had issues with, refused to use them again so the is!
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