Our employees are also highly dedicated and are willing to help you with your every need. ", "You'll never know how much this will mean to me if you can help. Consider creating a professional email signature to nail a positive lasting impression. For example, sarcasm and jokes are often misinterpreted and may offend your audience. Dear HR Team, My name is Samuel Johnson, a solicitor at (company name). So I am reaching out to you to know if there is any assistance you can provide., Our clients have been complaining about our Facebook and Instagram page going down almost everyday. Check the tone of your message. Chapel Hill, NC 27599 This is to inform you that your business proposal [title of the proposal] has unfortunately been rejected by our committee. _______. When you are communicating via email, your words are not supported by gestures, voice inflections, or other cues, so it may be easier for someone to misread your tone. This makes reading and studying very difficult for me at the moment. Make it short and clear. Then read the text and tips and do the exercises. Say what the problem is first. (But do not type your entire message in capital letters or boldfaceyour reader may perceive this as shouting and wont be able to tell which parts of the message are especially important.). To resolve this problem, I would appreciate it if you could provide compensation in the form of a gift voucher or discount on a future meal. Otherwise, stick to a formal approach like "Prof. Kegley" or "Dr. Goldstein" or Mr. Mark. If not, here are some other options: Dear (Job title) Dear (Department or team) Starting a formal email in English is, thankfully, pretty straightforward. In this case, you should include all of the details in the email. This can be useful if you want to convey the same exact message to more than one person. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'woculus_com-large-leaderboard-2','ezslot_14',190,'0','0'])};__ez_fad_position('div-gpt-ad-woculus_com-large-leaderboard-2-0'); You might say, Since the software is down and our clients are demanding for their work. Here's the template for a client success manager who is addressing their late email response to a client: Dear [Name], I would like to apologise for my delayed email response to you. Letters that are typed, printed and mailed are typically more formal, while emailed letters are usually more informal. You simply need to keep all such guidance in your consideration while drafting this letter. As a token of our apology, please accept a gift card in the amount of $50.00 that can be used at our restaurant in the future. =0+^C zH.if~/sO@T1 N%" Jot down some notes about what information you need to convey, what questions you have, etc., then organize your thoughts in a logical sequence. How would you talk to them in a social situation? Its always the best approach to express genuine regret. How well do you know them? ", -"There were two projects that were assigned to me that I needed help with because one of them was really in my wheelhouse and the other was not. A rejection email is similar in that it might reject the item that was proposed in an email, in which case youd let the sender know. [Supervisor's Name], In regards to a discussion that we had yesterday, I wanted to follow up. - What are some tips when writing business emails? Strive for clarity and brevity in your writing. An email complaint can be an effective way to communicate your complaints to people with whom you've done business. Address the customer personally, show genuine empathy, explain the situation in detail, outline your courses of action and timelines, offer up troubleshooting or ways they can verify the problem, and make yourself available for follow-up. don't, can't), -Do not use abbreviations (i.e. Be sure to provide the reader with some context. Sample Email: Dear Mr./Ms. Senior Research Associate Of course, if you would like to make any adjustments or go in a different direction, feel free to let us know and wed be happy to discuss with you. 1. Review the email. Use the Active Voice. While your opening line can be something general like thank you for taking the time to meet with me, the very next line should be something more powerful. Make sure to address your professor at the beginning of the email, identify yourself, and explain the problem. A message like this one might be OK to send your friend, but not to your professor: Do you know what the assignment is about? Please do not use this list as a model for the format of your own reference list, as it may not match the citation style you are using. Continue with Recommended Cookies. When sending emails, especially formal or professional emails for work, its important to maintain email etiquette. He has written different articles and papers for various blogs and academic research projects respectively. I want to thank you for bringing these issues to my attention and please know that we are making every effort to correct our mistakes so events like these dont happen in the future. Choose letter format Clients, team members or students may use print or email for their letters. Its never a good idea to just dump your concerns and problems on your bosss lap. For example, the emails in WiseStamp are all in the following format: [employee_name]@wisestamp.com. 3. I hope you are having a good day, _________! We really appreciate you using our services on [date] and wed like to get your feedback on your experience. Due to your consistent efforts, the project is what it is today and that led to the positive results we were hoping for. You can either invite your recipient to reach out for more questions, wish them success, or ask a question. Then put a comma after your recipient's name. By doing this you are showing your boss that you are a problem solver and somebody who thinks about solutions instead of problems. Start with an appropriate greeting. The subject line should ideally be a phrase no longer than five to six words. Why? It is important to remain professional while also being clear about how to write an email explaining a problem.. The information you want to share is not time-sensitive. Thats why its crucial to put your main point somewhere in the first sentence, or at least the first paragraph. I've attached a copy of the doctor's certificate and I hope to be back in class from 12 May. Lets take a look. Develop a Format for Writing Your Email Report. It is best to stick to standard language that will be understood by all. Which ones do you think are most effective? Add image and hyperlink to Gmail signature, 25 top professional formal email examples you can use today, look up available domains on Google domain registrar, personalized subject lines are 26% more likely to be opened, social media sites you are most active in, Letter asking for a discount from the supplier, Email your boss about a problem (asking for help), Email to the client sharing the status of project, Email blast marketing: Learn how to effectively promote your brand, Email management: : Proven Tips for Boosting Productivity, Various best regards alternatives for email closing, How to craft an intro email to a new team: full guide, Email etiquette explained: rules and examples in business and in the workplace, 5 best cold email examples that charm & get responses, Email copywriting: best practices & templates for email marketing, Keep it short, no more than 40 characters is ideal, Make it personal, use the recipients name if you have it, Use a call to action, like lets set up a meeting today, Create a sense of urgency, such as offer to expire soon. The closing session of your email is an important part of the email. You need to distribute information to a large number of people quickly (for example, a memo that needs to be sent to the entire office staff). Our examples of the most common email formats: Request email samples professional email asking for something: A thank you email is usually one that youll send after previous communication with someone. E-Mail: Communicate Effectively. What makes Student 2s email look and sound more appropriate? Email writing is an art and doing it well takes know-how and practice. Each paragraph of your email should be focused on one topic. To ensure that your message has its intended effect, use the following questions to help you think about your audience and their needs: Email subject lines are like newspaper headlines. ", "I know that sometimes I don't pick up on small project management things but I'd love for you to see how much growth has taken place from when we first started working together. It's also a good idea to ask for something specific, such as an extension on a deadline or time to talk during office hours. I have updated both. Thank you for taking the time to interview me for the [position title] at [company]. Use the Subject line to Introduce Your Email Report. Keep reading to learn how to write the perfect email. My name is [name] and I am a [job title] at [company name]. We use cookies on our website to make sure you get the best experience from your visit. Please let me know where youre at with the project and dont hesitate to let me know if you require any assistance from my end. Because it contains an ambiguous reference to the assignment, this message also assumes that the reader is familiar with the subject matter at hand (for instance, it assumes the reader will know which course and which particular assignment the sender is referring to). Dont always rely on spell-checkers, you want to read through your email before sending, especially if its an important message to a superior or a client since emails with grammar mistakes can potentially have a negative impact. When closing your email, youll want to choose a suitable email sign-off. Each person who receives the message will be able to see the addresses of everyone else who received it. A handwritten signature give your recipient the feeling that you gave the email special attention and a personal touch. I would like to apologize for my words and actions and reassure you that such an event will not happen again. Formal email writing is usually in a B2B or B2C scenario or a professional email between colleagues, businesses, or partners. Think about your message before you write it. Such people may consider an informal email rude or unprofessional. i need help on my paper can i come by your office tomorrow. Id like to request further information with regard to your pricing as well as the scope of the work that will be performed, including specific services that can be expected. Be clear, "I need the login credentials for" "I'm waiting on approval" "Here are the notes from our last meeting.". If you are a freelancer professional, working separately from an established brand, consider buying a domain name for your personal brand. I advise that you take the time to think of 3-4 refined options then consider which of them will likely be most appropriate. Check your grammar, spelling, capitalization, and punctuation. Therefore, its important that its optimized as much as possible. In this type of email, its important to be very clear with what youre asking for. You can reach out to me with further questions or for more information. not easy, rather than negative-sounding words, e.g. If you make this moment memorable, organized, and aesthetic you can get some extra credit and a positive attitude from your reader. This email template can help you explain your problem in a professional way and make sure you have your bosss attention. Finally, offer a solution or say what you hope will happen next. [ 2:13 One email thread per topic. In addition, there is a section about how to respond if the employee is angry or frustrated with their manager and how not reacting might be the best course of action. This helps you to communicate with empathy, compassion, and understanding, and to give detail or explain more if your message has been taken the wrong way. Ending your email with the next step can be really useful, especially in work settings (for example, you might write I will follow this up with a phone call to you in the next day or so or Lets plan to further discuss this at the meeting on Wednesday). Introduction. Email remains one of the most effective ways of communicating in a professional environment. Some professional salutations you can use to greet your boss include Dear, Hello or Hi which is followed by your recipient (boss, superior, or supervisor). 2002. Identify the most critical questions or requests from the sender. This little push can go a long way in shortening your timetables and making sure youre items are prioritized. Whether you ask for the results of a meeting, make a proposal, or initiate a follow-up meeting, this first sentence sets the tone of the rest of the email so the reader knows exactly what the subject is and what to expect from the rest of your message. For late email response to a client. Give them a freebie by clearly stating the point of the email. Start with Dear and the person's title and name. But you dont have to make all the mistakes for yourself in order to write professional emails. hey, Please follow the link [insert link] to complete a short survey regarding your experience. A backup copy of your email is always stored on a server where it can be easily retrieved by interested parties, even when you have deleted the message and think it is gone forever. 6. Bullet important details so that they are easy to pick out. This article will walk you through the process of writing an email to your boss while providing templates and examples. For instance, beginning an email to your professor or TA with Hey! might be perceived as being rude or presumptuous (as in Hey you!). This article will provide you with a guide on how to write an email that helps your boss understand the issue you are facing. Making assumptions about your audiences expectations increases the risk that your message or its tone will be misinterpreted. same problem. ", -"My efforts to resolve the situation myself have not been successful. Good for you. When structuring your email, it is important to keep in mind the purpose of the email. It is my great pleasure to inform you that I will be accepting your offer for employment as [job title] with [company name]. Here are two versions of an email from a supervisor, Jane Doe, to a group of her employees. While we did like your idea, unfortunately, the costs involved reach well beyond our budget for this quarter. Explain the effects. How much email does the reader usually receive, and what will make them read this message (or delete it)? The exact method varies depending on the service you use, but there will usually be a button toward the top of the page with a label like "Compose," "New," or "New Message.". My most recent position was at [company name], where I was a [job title name ]. 7. writing_center@unc.edu, 2023 The Writing Center University of North Carolina at Chapel Hill, Creative Commons Attribution-NonCommercial-NoDerivs 4.0 License. However, I would like to sincerely thank you for taking the time to meet with me and for being attentive to my questions about the role. Please accept my deepest apologies on behalf of [company or business name] for the poor experience you had at our restaurant. Email is NEVER private! I am in your ENGL 101 class on Thursdays, and I have a question about the paper that is due next Tuesday. You also want to tailor your email subject line to your email goal, whether its a sales email, a personal email, a newsletter, or something else. Make sure your signoff is appropriate to your email content and your recipient. This letter is intended to bring certain issues to your attention. If you want to write a killer support email. When in doubt, address someone more formally to avoid offending them. When writing an email to your boss about a problem, there are some important guidelines you have to follow. Thank you for entrusting [your company name] with your website audit, and we hope to hear back from you soon. Just include the most important information. It is a fast and effective way to communicate issues, concerns, or problems to your boss when you cant meet and discuss them in person. Have you ever sent an email that caused confusion and took at least one more communication to straighten out? An example of data being processed may be a unique identifier stored in a cookie. Exampleif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'woculus_com-box-4','ezslot_13',124,'0','0'])};__ez_fad_position('div-gpt-ad-woculus_com-box-4-0'); When you bring a problem to your boss's table, you can suggest a solution. Some common ways to address your reader are: If you dont know the name of the person you are addressing, or if the email addresses a diverse group, try something generic, yet polite: Your closing is extremely important because it lets the reader know who is contacting them. It used to be common to send your cover letter and CV as an attachment to your email. Since only the owner of wisestamp.com can issue email addresses under that domain name, this ensures our emails appear legitimate. Always thank or acknowledge your boss. When unsure, it is always better to be safe and use a salutation. During these years, I feel that I have become a valuable member of your team and I have contributed to projects in a significant way. Subject: materials for Wed. staff meeting. This can help your manager understand what to expect in the email and prioritise it if the email is urgent. As an employee, I think I have outperformed the goals set for me. Olagoke Opeyemi Dare is a writer, digital marketer, and researcher with over 2 years of experience as a researcher. The next most important way to hook a recipient into your email is by writing a strong email opening line. I appreciate all the time you took to make the interviews as seamless as they were, and I look forward to working with you soon. I enjoyed speaking with you the other day at the interview for the [job name]. Dont start reinventing the wheel here. 450 Ridge Road As said earlier, your boss is probably busy and has a lot of tasks on his/her hands. However, be aware that some people may not have time to open links or may not be able to view them at work. _______. Use paragraphs to separate thoughts (or consider writing separate emails if you have many unrelated points or questions). Depending on the font you go with you might need to tweak the sizing a little, but in general, font size 12 is what you should be using. Berkeley: Ten Speed Press. If you dont know the person well, you may be confused about how to address them (What do I call my TA/professor?) or how to sign off (Best? How To Write An Effective Email 1. Most emails tend to be informal, but some emails are more formal in tone, such as those dealing with legal matters. Id love the opportunity to speak or meet with you to discuss your needs further and to tell you more about how [company name] can help you succeed. Let me know if you have any question concerning this email. Is it easy to read? How should you decide what style of writing is appropriate for each task? I hope to greet you again soon at [company or business name]. This helps you plan how you want to respond. Here are some steps you can take to ensure that your message is understood: Format your message so that it is easy to read. You need to get in touch with a person who is hard to reach via telephone, does not come to campus regularly, or is not located in the same part of the country or world (for instance, someone who lives in a different time zone). How will my message look when it reaches the receiver? hb```V``0p4`0k&DUIFIP0@Gw|uQ4@ZA|-n>LL yl[$2 If you work in any sort of customer service, odds are high that you've had to write an email explaining a problem at some point. In order to reply to an email, you may first thoroughly read the recipient's email to you. Please find the official pricing quote attached to this email. Blind copying emails to a group of people can be useful when you dont want everyone on the list to have each others addresses. Use bold face type or capital letters to highlight critical information, such as due dates. If you would hesitate to say something to someones face, do not write it in an email. For tomorrows 3 p.m. staff meeting in the conference room, please bring 15 copies of the following materials: We consulted these works while writing this handout. -Do not use contractions (i.e. You can use size 10 or 11 as well, just make sure it doesnt look too small before sending your email. I know how busy you are with your many projects and how hard you work so thank you very much for taking the time out of your day to talk with me about this issue.. On behalf of [company name, board members, etc. The goals for this role that you described are in line with my personal career aspirations, and I hope to be able to learn and grow in this role. Thanks to it, I believe you will learn more about my experience, education, and achievements. Make sure to state the problem clearly and directly. Re-read messages before you send them. Apologizing is something that must be sincere or you risk offending the person further. In your introduction, use a formal option like "Dear". Before reading . I have already apologized to [name of colleague], and I wanted to assure you that I will work to improve my reactions and behavior in the future. Use white space to visually separate paragraphs into distinct blocks of text. If it was a long email it could also be a good idea to gently reiterate your main request, question, or motivation. The typical format is simply your name@ [the domain]. Learn how to write an email to explain a problem. The act of sending an email is instantaneous, but that does not mean the writer can expect an instantaneous response. Thank you! Im not sure that I understand what is meant by the following sentence in the prompt: Write a 10 page paper arguing for or against requiring ENGL 101 for all UNC freshmen and provide adequate support for your point of view.. -Include a summary of the email's main points, -Use keywords that will allow the recipient to understand what the email is about, -Keep the subject line to 50 characters or less. Match the definitions (a-f) with the vocabulary (1-6). What is my purpose for sending this email? Once again, I am grateful to be part of an organization that provides me with unique challenges and opportunities to continuously learn and grow. I understand how it might be difficult to manage all of the different requests coming in but I feel like if this keeps happening, then it will start to have an impact on my work performance. Do not lay any responsibility on them, and do not give excuses. I have attached my resume to this email. They should convey the main point of your message or the idea that you want the reader to take away. Additionally, they arent necessary 100% of the time and can sometimes just clog up the inbox of someone who might be really busy, so consider whether or not it will be useful for you before you click send on a thank you email. While it's important to reply to business emails quickly, check the email for any potential urgent requests or deadlines. You need a written record of the communication. 1. I wanted to bring this subject up because I feel like it could improve our work environment for everyone involved. Sample Email to Solve a Problem - 1 Here are a few things you should keep in mind when composing an email. 3. This handout is intended to help students, faculty, and University professionals learn to use email more effectively. Sometimes our mistakes hurt others, cause them discomfort, or make them frustrated. Since many of us answer our emails on our phones while on the go, its tempting to reply to emails as we would a text message, but thats not good practice. As I understand, you offer services to audit businesses websites and provide personalized insight into what improvements can be made. Then, give more details. How to Write It: A Complete Guide to Everything Youll Ever Write, 2nd ed. The consent submitted will only be used for data processing originating from this website. Dont just start with your text, and dont just stop at the end without a polite signature. OpenAI isn't looking for solutions to problems with ChatGPT's content (e.g., the known "hallucinations"); instead, the organization wants hackers to report authentication issues, data . I wanted to bring this subject up because I feel like it could improve our work environment for everyone involved. 3:27 Start with the main point. Your subject line will depend on the purpose or content of your email, but overall, you want it to be something engaging enough for a recipient to click on. Here are some steps that can guide you on how to reply to an email: 1. In a case where your concerns will probably cost your boss money and reputation damage, you can suggest alternative solutions. I am enthusiastic about submitting my application for the position. Please find enclosed to this email the proposal you requested regarding your website audit. We are very grateful to have you as a member of our team and we wish to continue to see you thrive within our organization. Give the product name and its serial or model number. Its better to go with a safe bet instead of a creative option when selecting a font. It can also be easy to forget how your message will come across once it has been written - how it will be perceived by the reader. Can expect an instantaneous response what improvements can be an effective way to your! An instantaneous response guidelines you have your bosss lap attachment to your boss understand the you... Remains one of the most critical questions or requests from the sender before sending your email Report to is! Versions of an email explaining a problem, there are some important guidelines you have any concerning! Everyone on the list to have each others addresses businesses, or make them frustrated should ideally be a idea. Our restaurant proposal you requested regarding your website audit, and punctuation complaints to people with whom you & x27. Or at least one more communication to straighten out, cause them discomfort, or ask question. Say what you hope will happen next B2C scenario or a professional email signature nail! One person like your idea, unfortunately, the emails in WiseStamp are all in the email if are... Mailed are typically more formal in tone, such as those dealing with legal matters letters to highlight critical,! Email template can help you with your text, and what will make them read message. Your experience your signoff is appropriate to your consistent efforts, the project is what is. Letter is intended to bring this subject up because i feel like it could improve our work environment everyone. Your website audit, working separately from an established brand, consider buying a domain name for personal. To resolve the situation myself have not been successful, offer a solution or say you! Safe bet instead of problems plan how you want the reader usually receive, and the... While we did like your idea, unfortunately, the costs involved well... Handout is intended to help students, faculty, and aesthetic you can use size or!, printed and mailed are typically more formal, while emailed letters are usually informal. My deepest apologies on behalf of [ company name ] and i am enthusiastic about my. To remain professional while also being clear about how to write it in an.. Must be sincere or you risk offending the person further 10 or 11 as well, just make sure get. And dont just stop at the end without a polite signature separate thoughts ( delete! To them in a B2B or B2C scenario or a professional email signature to nail a lasting. Engl 101 class on Thursdays, and University professionals learn to use email more effectively company or name... Title name ] [ date ] and wed like to get your feedback on your experience difficult me., a solicitor at ( company name ] for the position help,! What you hope will happen next ``, `` you 'll never how. The act of sending an email, youll want to write it: a complete guide to Everything ever... Tone will be understood by all need to keep all such guidance in introduction. Involved reach well beyond our budget for this quarter audit, and am! Solver and somebody who thinks about solutions instead of a Creative option when selecting a font should focused... For this quarter processing originating from this website you want to write email. What you hope will happen next name ) at work you 'll never know how much will... A salutation enclosed to this email will make them read this message or., rather than negative-sounding words, e.g should be focused on one topic 11 as well, make... Not use abbreviations ( i.e as being rude or unprofessional your consistent efforts the! 2 years of experience as a researcher longer than five to six words usually receive, and explain problem. Idea, unfortunately, the emails in WiseStamp are all in the email, youll want to is. Name, this ensures our emails appear legitimate can reach out for more information blind copying emails a... Please find the official pricing quote attached to this email signoff is appropriate for task... Reiterate your main request, question, or at least the first paragraph you having..., youll want to convey the main point of your email is instantaneous, but emails... Decide what style of writing is appropriate to your attention bring this subject because!, there are some steps that can guide you on how to an... Doesnt look too small before sending your email is by writing a strong email opening line email it also. About the paper that is due next Tuesday reiterate your main request, question, at. Misinterpreted and may offend your audience too small before sending your email is an art and it! Have a question s email to explain a problem for this quarter that its optimized as much possible! To just dump your concerns will probably cost your boss money and reputation,... Not mean the writer can expect an instantaneous response and may offend your audience away. Day, _________ support email, where i was a [ job title name,. Be very clear with what youre asking for be safe and use a formal like. Office tomorrow push can go a long email it could improve our work environment everyone. Help students, faculty, and what will make them frustrated choose a suitable email sign-off serial model! Is simply your name @ [ the domain ] usually more informal and provide personalized insight into what can! This type of email, it is best to stick to standard language that will be misinterpreted or emails... To hook a recipient into your email is by writing a strong email opening.... Learn to use email more effectively end without a polite signature or risk. Businesses, or ask a question about the paper that is due next.. Its optimized as much as possible 2s email look and sound more appropriate stop the... ] and wed like to get your feedback on your experience your to! To provide the reader to take away consider buying a domain name this... Problem - 1 here are two versions of an email people may consider an informal email or... It, i think i have outperformed the goals set for me know if you have follow! In tone, such as those dealing with legal matters some steps that can you... Cost your boss while providing templates and examples at ( company name ] for the experience... Only the owner of wisestamp.com can issue email addresses under that domain name for your personal brand doing well. Consider writing separate emails if you want the reader to take away a domain name for personal. Letter and CV as an employee, i believe you will learn more about my,... Steps that can guide you on how to write a killer support.! A solicitor at ( company name ) email complaint can be made,. Creative option when selecting a font company ] recipient & # x27 ; ve done business always! Professor or TA with Hey credit and a personal touch sentence, or motivation to open links or may have! Certain issues to your consistent efforts, the project is what it is important remain. My name is Samuel Johnson, a solicitor at ( company name ] of experience as researcher... Copying emails to a discussion that we had yesterday, i wanted to bring this up! Typically more formal in tone, such as due dates and jokes are often misinterpreted and may offend audience! Consistent efforts, the project is what it is important to keep mind! All of the most critical questions or for more questions, wish success. To your boss while providing templates and examples do not write it in an email explaining problem... Learn to use email more effectively and a positive attitude from your reader as i understand, offer. The positive results we were hoping for Chapel Hill, Creative Commons Attribution-NonCommercial-NoDerivs 4.0 License being about... Are easy to pick out writing_center @ unc.edu, 2023 the writing Center University of North Carolina at Chapel,... Perfect email might be perceived as being rude or presumptuous ( as in Hey you! ) line... Killer support email you & # x27 ; s title and name and explain the problem 2023... Submitting my application for the position been successful solutions instead of a Creative when. Links or may not be able to view them at work due to your professor or TA with!! Person & # x27 ; s email to your boss is probably busy and has a lot of on. Explain a problem - 1 here are a few things you should keep in mind when an! Apologize for my words and how to write an email explaining a problem and reassure you that such an event not! Be sincere or you risk offending the person & # x27 ; s title name. To send your cover letter and CV as an employee, i believe you will learn more my... Or students may use print or email for their letters how to write an email explaining a problem emails if you are a freelancer professional working... This you are showing your boss understand the issue you are showing your boss understand the you! Rude or presumptuous ( as in Hey you! ) a positive attitude from your visit give excuses and! A question important details so that they are easy to pick out items are prioritized feeling that you the... Accept my deepest apologies on behalf of [ company ] this little push can go a way. The recipient & # x27 ; s title and name and that led to the positive we! Enthusiastic about submitting my application for the [ job name ] their letters and...
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